We want you to feel completely confident when shopping with Avante. This page explains how we handle returns, complaints, and shipping. The policy is an integral part of our terms and conditions. Questions? Contact us at parfumsavante@gmail.com — we reply within 48 hours on weekdays.
Part 1 — Returns Policy
1. Right of withdrawal — 14 days
Under Distansavtalslagen (2005:59), you normally have 14 days to notify us that you wish to withdraw, without giving a reason. The period begins the day after you receive the goods, or the last item where an order is delivered in several parts. Missing legally required withdrawal information may extend the period as provided by law.
- Keep any relevant health or hygiene seal intact if you wish to return the product.
- Opening ordinary outer packaging does not by itself remove your right of withdrawal.
- You may be liable for diminished value only where handling exceeds what is necessary to establish the nature, characteristics and functioning of the goods, and the statutory information requirements are met.
The exception in Chapter 2, Section 11, Item 5 applies only to sealed goods that are unsuitable for return for health or hygiene reasons once the consumer has broken the relevant seal. Perfume is not automatically exempt merely because it is a cosmetic product or its outer packaging is opened. Whether the exception applies depends on the specific product and seal. This does not affect your rights concerning defective goods.
2. How to make a return
- Notify us within the withdrawal period by any clear statement, for example by email to parfumsavante@gmail.com. Your order number helps us identify the purchase, but no particular form is mandatory.
- Send the goods back without undue delay and no later than 14 days after your withdrawal notice. You do not need our approval to exercise a valid withdrawal.
- Package the item carefully, ideally in the original box.
- Ship with tracked delivery — you are responsible for the parcel until it reaches us. Keep the receipt.
Return address: Avante Parfums, Storgatan 38, 577 32 Hultsfred, Sweden. Contact us for safe carrier instructions before sending perfume, which may be subject to dangerous-goods transport rules. These instructions do not limit your statutory withdrawal rights.
3. Return shipping
Right of withdrawal: you bear direct return costs only if you were informed of this before purchase.
Complaints: Avante covers all return shipping and provides a prepaid shipping label.
4. Refunds
We refund without undue delay and no later than 14 days after receiving your withdrawal notice, using the original payment method unless you expressly agree otherwise at no cost. We may withhold the refund until we receive the goods or proof that you sent them back, whichever occurs first. For withdrawal from the full order, we also refund the least expensive standard outbound delivery charge; only the additional cost of a more expensive option is excluded. Any deduction for diminished value must meet the statutory conditions.
5. Complaints & Dispute Resolution (ARN)
Under Konsumentköplagen (2022:260), you may complain about defects for which the seller is legally liable and which become apparent within three years after delivery. This includes more than damage, leakage or a faulty spray mechanism. Notify us within a reasonable time after discovering the defect; notification within two months is always timely. Defects appearing within two years are normally presumed to have existed at delivery unless that presumption is incompatible with the nature of the goods or the defect. Repair, replacement, price reduction or termination are available under the statutory conditions, without cost where required by law. A broken seal does not remove these rights. Contact parfumsavante@gmail.com with a description; photographs may help but are not a condition for making a complaint.
You may also use Konsumentverket’s standard withdrawal form (Standardblankett för utövande av ångerrätten, available at konsumentverket.se) to exercise your right of withdrawal. If a dispute cannot be resolved with us directly, you can refer it to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden — ARN, Box 174, 101 23 Stockholm, www.arn.se). Avante Parfums follows ARN’s recommendations.
Part 2 — Shipping Policy
6. Delivery area and shipping options
We deliver within Sweden and to the European destinations available at checkout. Sweden: PostNord, SEK 49, free on orders over SEK 500. Europe: DHL, SEK 99. The Swedish free-delivery offer does not apply to Europe. The available delivery charge is shown before you place your order.
7. Processing and delivery times
Lune D’Or officially releases on October 30, 2026; orders open at launch, not beforehand. Blanc’s release date is unannounced. Estimated delivery times once an order has left the warehouse:
- Within Sweden: 2–4 business days (PostNord)
- Within the EU: 4–8 business days (DHL)
8. Contact
Avante Parfums — Sweden — parfumsavante@gmail.com — Reg. no. 060424-1935