Shipping & Returns

We want you to feel completely confident when shopping with Avante. This page explains how we handle returns, complaints and shipping. The policy is an integral part of our terms and conditions. Questions? Contact us at parfumsavante@gmail.com — we reply within 48 hours on weekdays.

Part 1 — Returns policy

1. Right of withdrawal — 14 days

Under the Swedish Distance Contracts Act (SFS 2005:59) you have a 14-day right of withdrawal from the date you received the product — with no reason required. To return the product, it must be:

• Completely unopened and unused
• In its original packaging with the plastic wrap and seal intact
• In the same condition as on delivery, without damage or marks

Perfume is classified as a hygiene item under EU consumer law. If the seal has been broken, the right of withdrawal lapses.

2. How to make a return

• Email parfumsavante@gmail.com within 14 days with your order number and name.
• Wait for return instructions (typically within 48 hours on weekdays).
• Package the item carefully, ideally in the original box.
• Ship with tracked delivery — you are responsible for the parcel until it reaches us. Keep the receipt.

Returns sent without prior contact may be refused and returned at your expense.

3. Return shipping

Right of withdrawal: you cover the return shipping yourself.
Complaints: Avante covers all return shipping and provides a prepaid shipping label.

4. Refunds

Refunds are issued within 14 days of a received and approved return, via the same payment method. For a full order return, the standard shipping fee is also refunded — express shipping is not refunded. For partial returns, shipping costs are not refunded. Banks typically need 3–5 business days to show the money.

5. Complaints

If the product is damaged, leaking or has a defective spray mechanism, you have the right to make a complaint under the Swedish Consumer Sales Act. Contact us as soon as possible with the order number, description and clear photos or video. We respond within 48 hours. For approved complaints, we will primarily send a replacement; if the product is sold out, we will issue a full refund including shipping. The right to make a complaint applies for 3 years, provided the fault is inherent and not caused by improper storage (e.g. direct sunlight, extreme heat or humidity).

Part 2 — Shipping policy

6. Delivery area and shipping options

We deliver within Sweden and to selected international destinations. We work with PostNord within the Nordics and DHL for Europe and the rest of the world.

7. Processing and delivery times (pre-order)

Our current collection is available as pre-order. The first batch is expected to ship between August and September. Orders placed on weekdays are typically processed within 1–2 business days once the stock arrives. Estimated delivery times once the parcel has left the warehouse:

• Within Sweden: 2–4 business days (PostNord)
• Within the EU: 4–8 business days (DHL)

Stated delivery times are estimates, not guaranteed end dates.

8. Pre-orders

Items marked as pre-order can be purchased before they are available for immediate shipment. The estimated shipping date or shipping period will be clearly stated on the relevant product page at the time of purchase.

Pre-orders will be dispatched once the product becomes available. After dispatch, the standard delivery times stated above will apply.

If an order contains both pre-order and in-stock items, the order may be shipped together once all items are available.

Estimated pre-order shipping dates may be subject to change. In the event of a significant delay, customers will be informed and provided with updated information regarding their order.

When your bottle is shipped, you'll receive a tracking number by email so you can follow the parcel to your door.

9. Incorrect address and uncollected parcels

You are responsible for providing a correct address and mobile number. For uncollected parcels (typically after 7–14 days) or an incorrect address, we reserve the right to charge an administrative fee of 150 SEK, which is deducted from the refund. If you want us to ship the parcel again, a new shipping fee will be charged.

10. Damaged or lost parcels in transit

Contact us immediately with your order number and tracking number. If the parcel is visibly damaged on collection, ask the agent to document the damage on the spot. We will open an investigation with the carrier (typically 14–21 business days) and compensate with a new product or a full refund in the event of confirmed loss.

11. Contact

Avante — Storgatan 38 — parfumsavante@gmail.com — Reg. no. 060424-1935